Terms & Conditions
Last updated: 3 September 2026
These Terms & Conditions govern your use of the Protein Outlet website and your purchase of products from Protein Outlet.
By accessing or using our website, or placing an order with us, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website or placing an order.
1. About Us
This website is operated by Protein Outlet (“we”, “us”, “our” or “Protein Outlet”).
Business name: Protein OutleT
Email: proteinoutletuk@gmail.com
If you have any questions about these Terms & Conditions or an order, please contact us using the details above.
2. Using Our Website
You agree to use our website only for lawful purposes.
You must not:
- Use our website for any fraudulent or unlawful purpose.
- Attempt to gain unauthorised access to our website or systems.
- Introduce viruses, malware or other harmful material.
- Copy, reproduce, distribute or commercially exploit our website content without our written permission.
- Interfere with the security, functionality or operation of our website.
- Provide false or misleading information when creating an account or placing an order.
We reserve the right to suspend or terminate access to our website where we reasonably believe these Terms & Conditions have been breached.
3. Products
We sell sports nutrition, protein supplements, vitamins, health supplements and related products.
We make reasonable efforts to ensure that product descriptions, images, nutritional information, ingredients and other information displayed on our website are accurate and up to date.
However:
- Product packaging and labelling may occasionally differ from images shown on our website.
- Manufacturers may change ingredients, formulations, packaging or product information.
- Colours displayed on your device may differ from the actual product.
- You should always read the product packaging and label before consuming any product.
Where there is a difference between information displayed on our website and the manufacturer’s product packaging, you should rely on the information provided on the product packaging.
4. Supplements and Product Information
Products sold by Protein Outlet are not intended to diagnose, treat, cure or prevent any disease unless expressly stated otherwise and legally permitted.
Food supplements should not be regarded as a substitute for a varied and balanced diet and healthy lifestyle.
You should carefully read all product labels, ingredients, allergen information, warnings and usage instructions before consuming any product.
If you are pregnant, breastfeeding, taking medication, have an existing medical condition, have any allergies or have concerns about whether a product is suitable for you, we recommend that you consult an appropriately qualified healthcare professional before purchasing or consuming the product.
You are responsible for determining whether a product is suitable for you.
Protein Outlet does not provide medical advice and information provided on our website should not be treated as medical advice.
5. Allergens
You are responsible for checking the ingredients and allergen information of products before purchase and consumption.
Although we take reasonable care when providing product information, manufacturers may change ingredients or production processes.
If you have a food allergy or intolerance, please check the product packaging and, where necessary, contact the manufacturer directly before consuming the product.
If you are unsure whether a product is suitable for you, do not consume it until you have obtained appropriate advice.
6. Age Requirements
Some products may not be suitable for children or young people.
Unless a product is specifically intended for children or young people and the product information states otherwise, our products are intended for adults.
You must comply with any age restrictions or warnings applicable to individual products.
7. Prices
All prices displayed on our website are in British pounds (£) unless otherwise stated.
Prices may change from time to time. Any price change will not affect an order that we have already accepted, except where an obvious pricing error has occurred.
Where applicable, prices will include VAT.
Delivery charges, where applicable, will be displayed during the ordering process before you complete your purchase.
8. Pricing Errors
We take reasonable care to ensure that product prices are accurate.
If we discover that a product has been listed at an incorrect price and you have already placed an order, we will contact you as soon as reasonably possible.
We may offer you the option to purchase the product at the correct price or cancel the order.
If the order is cancelled and you have already paid, we will provide an appropriate refund.
9. Placing an Order
When you place an order through our website, you are making an offer to purchase the products selected by you.
After placing an order, you should receive an order confirmation by email.
Receipt of an order confirmation does not necessarily mean that your order has been accepted.
We reserve the right to refuse or cancel an order where there is a legitimate reason, including:
- A product being unavailable.
- An obvious pricing or product description error.
- Suspected fraudulent activity.
- Payment not being successfully authorised.
- An order being placed in breach of these Terms & Conditions.
- A technical error affecting the website or ordering system.
If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled order.
10. Payment
Payment must be made using the payment methods made available on our website.
You confirm that you are authorised to use the payment method used to place your order.
We do not have access to or store your full payment card details where payment is processed through an external payment provider.
11. Delivery
We aim to dispatch orders within the delivery timeframe stated on our website.
Delivery times are estimates and may be affected by circumstances outside our reasonable control, including courier delays, adverse weather, industrial action or other unforeseen events.
You are responsible for providing a complete and accurate delivery address.
If an order cannot be delivered because incorrect or incomplete information was provided by you, additional delivery charges may apply where permitted by law.
Nothing in these Terms & Conditions affects your statutory rights regarding delivery.
12. Delivery Delays and Missing Orders
If your order has not arrived within the expected delivery timeframe, please contact us so that we can investigate the matter with the relevant delivery provider.
Where an item is confirmed as lost or otherwise not delivered, we will take appropriate action in accordance with applicable consumer law.
13. Returns and Cancellation
If you are a consumer purchasing products online, you may have a legal right to cancel your order within 14 days of receiving your goods, subject to applicable legal exceptions.
Where the cancellation right applies, you may cancel without providing a reason.
Products should be returned in accordance with our Returns & Refunds Policy.
For health, hygiene and safety reasons, certain products may be excluded from cancellation rights where they have been unsealed after delivery, where applicable law permits this.
Nothing in this section affects your statutory rights.
14. Faulty, Damaged or Incorrect Products
If you receive a product that is faulty, damaged, incorrect or not as described, please contact us as soon as reasonably possible with your order details and, where appropriate, photographs of the issue.
We will assess the issue and provide an appropriate remedy in accordance with your legal rights.
You do not lose your statutory consumer rights by contacting us after a particular period stated in this policy.
15. Refunds
Where you are entitled to a refund, we will process it using the original payment method where reasonably possible.
Refund processing times may depend on your bank or payment provider.
For full information about returns and refunds, please refer to our Returns & Refunds Policy.
16. Promotional Codes and Discounts
Promotional codes, discount codes and special offers may be subject to additional terms.
Unless expressly stated otherwise:
- Only one promotional code may be used per order.
- Promotional codes cannot be exchanged for cash.
- Promotional codes may have expiry dates.
- We reserve the right to withdraw or amend promotional offers where permitted by law.
Any specific terms displayed alongside a promotion will take precedence over these general terms in relation to that promotion.
17. Loyalty, Rewards and Promotional Programmes
Where Protein Outlet operates a loyalty, rewards or promotional programme, additional terms may apply.
We reserve the right to amend, suspend or discontinue such programmes where permitted by law.
Any points, rewards or promotional benefits have no cash value unless expressly stated otherwise.
18. Intellectual Property
All content on this website, including text, photographs, graphics, logos, product descriptions, branding, designs and other material, belongs to Protein Outlet or its relevant licensors unless otherwise stated.
You may access and use the website for personal, non-commercial purposes.
You must not reproduce, copy, modify, distribute or commercially exploit our website content without our prior written permission.
19. Third-Party Websites and Services
Our website may contain links to third-party websites, payment providers, delivery providers or other services.
We are not responsible for the content, availability, security or practices of third-party websites or services.
Your use of third-party services may be subject to their own terms and conditions and privacy policies.
20. Website Availability
We aim to keep our website available and functioning properly, but we cannot guarantee that it will always be available, uninterrupted or error-free.
We may temporarily suspend, modify or withdraw parts of the website for maintenance, security, updates or other operational reasons.
21. Website Information
We make reasonable efforts to ensure that information on our website is accurate.
However, we do not guarantee that all information will always be complete, current or free from errors.
We reserve the right to correct errors, update information and make changes to website content where necessary.
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.
22. Limitation of Liability
Nothing in these Terms & Conditions limits or excludes any liability that cannot legally be limited or excluded.
Subject to the above, Protein Outlet will not be responsible for losses that are not reasonably foreseeable or arise outside the normal course of our relationship with you.
We will not be liable for business losses where you are purchasing products for business or commercial purposes, unless otherwise required by law.
Nothing in these Terms & Conditions affects your statutory consumer rights.
23. Events Outside Our Control
We will not be responsible for failure or delay in performing our obligations where this is caused by circumstances outside our reasonable control.
Such circumstances may include, for example:
- Natural disasters.
- Severe weather.
- Fire.
- Flood.
- Industrial disputes.
- Transport disruption.
- Courier disruption.
- Government action.
- Power or internet failures.
- Cybersecurity incidents.
- Other events outside our reasonable control.
Where reasonably possible, we will notify you and take reasonable steps to minimise the impact.
24. Privacy
Your personal information is handled in accordance with our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use, store and protect your personal information.
25. Changes to These Terms
We may update these Terms & Conditions from time to time.
The latest version will be published on this page with the relevant update date.
Changes will not retrospectively affect rights or obligations relating to orders already accepted unless required by law.
26. Governing Law
These Terms & Conditions are governed by the laws of England and Wales, unless applicable consumer protection law requires otherwise.
If you are a consumer, you may also have rights under the mandatory laws of the country in which you live.
27. Contact Us
If you have any questions, complaints or concerns regarding these Terms & Conditions or an order, please contact:
Protein Outlet
We will aim to respond to enquiries as soon as reasonably possible.
Protein Outlet
Last updated: 3 September 2026